Frequently Asked Questions

Still need help?
  • How do I open a TeasyPay Wallet?

    Opening a TeasyPay wallet is free and easy. You can do it via the following channels:
    1. Visit and click "REGISTER" button in the top right of the screen.
    2. Visit any Teasypay Agent & provide your First name, Lastname and Phone number.
    3. Go to the Google play or on your device, download the Teasypay app, and get started

  • Can I have more than one Teasypay wallet?

    Yes it is possible to have multiple Teasypay wallet. Teasypay wallets are tied to a phone number however one phone number may only be tied to one Teasypay wallet. It is not often recommended as you may encounter some limitations and may not enjoy the full benefits of the platform.

  • Are there any subscription fees for using Teasypay services?

    No. There are no subscription fees, account maintenance fees, or any other hidden fees you may find elsewhere.

  • Does Teasypay know my PIN, is it secure?

    No. Teasypay does not know your PIN. Your PIN is created by you and should be known by only you. Teasypay will never ask you for verbal or written authentication of your PIN. This information is encrypted and blocked from viewing by anyone, including Teasypay employees.

  • Is it ok to provide my account details such as username and password when asked?

    Under no circumstances should a customer provide anyone, even member of Teasypay, with login information i.e. username and pin. We will never require you to provide us with such information over the phone, in person or by email, nor will we send out emails with links or buttons telling you to update your account.

  • What is send money?

    It's a service that allows a user to send money to any number registered on Teasypay or any Nigerian Bank.