You are required to read and understand the rules in this agreement stated below, as they are binding between you and Teasy International Company Limited, being the providers of Teasy Mobile Money.
THE AGREEMENT
I (Customer) confirm and agree that the following terms and conditions shall govern my Teasy Mobile Money wallet with the organization.
When you open a Mobile Money Wallet you must know the terms and conditions (rules) for using your wallet. You need to understand each clause of the rules set out in this document. You are required to keep these rules as they are a binding agreement between you and Teasy Mobile Money.
ACCEPTANCE AND COMMENCEMENT OF CONDITIONS OF USE
The Customer is deemed to have accepted these Terms and Conditions of Use, and as may be amended from time to time and which take effect upon Registration of their virtual account (Wallet).
1. Definitions
The following definitions relate to these Terms and Conditions:
1.1. 1.2. Agent refers to any party or device, including authorized Teasy Agents, Merchants, connected kiosks and bank tellers that facilitate Teasy transactions on behalf of Teasy.
1.3. Content means all information whether textual, visual, audio or otherwise, appearing on or available through the services.
1.4. Credit means the movement of funds into an account either via cash-in or transfer
1.5. Customers or Users means persons that have or will have access to a selection of services, whether registered or unregistered.
1.5. Debit means the movement of funds out of an account either via cash-out or transfer.
1.6. IVR stands for Interactive Voice Response system, an automated phone line that allows a computer to recognize voice and keypad inputs.
1.7. Tier 1 customer refers to a new customer who provides the minimum requirements listed in clause [6.10] below, either in a self-sign-up or to a Teasy agent or authorized administrative centre.
1.8. Tier 2 customer refers to a Teasy Mobile Money user that have submitted their phone number, full name, a copy of a verifiable Identification document to authorized Teasy agent nationwide, authorized to perform the upgrade .
1.9. Tier 3 customer refers to a Teasy Mobile Money user that have submitted their phone number, full name, proof of address and a copy of valid Identification document to authorized Teasy agent nationwide authorized to perform the upgrade.
1.10. Linked bank account refers to the bank account that you have interfaced or linked to your Teasy Mobile Money account. This allows you to carry out transactions using funds from your bank account instead of using your Teasy account.
1.11. Merchant means a seller of goods and or services who will accept Teasy Mobile Money as payment for goods and or services.
1.12. Mobile payments describes the service or process that allows customers to make and receive a variety of payments using their mobile phone, among other channels. This service is available as a part of Teasy Mobile Money product offerings.
1.13. Mobile phone means a device which can make and receive telephone calls and send and receive SMS, among other communication options.
1.14. Mobile wallet or wallet is otherwise known as the Teasy Mobile Money customer account; is an electronic stored value account on Teasy Mobile Money created for use by the Customer or Agent. Credits, debits and charges are applied to this account. The account is primarily accessed through your mobile phone.
1.15. Money laundering means all financial crimes relating to money laundering and the Combating the Funding of Terrorism (CFT), including suspicions of fraud under the Anti-Money Laundering laws in Federal Republic of Nigeria.
1.16. Teasy Mobile Money refers to the financial services products offered by Teasy International Company Limited, with a central feature being (a) transactional account(s) that may be used in relation to a wide variety of services.
1.17. Teasy refers to Teasy International Company Limited, mobile money transactions platform company duly incorporated and registered under the laws of the Federal Republic of Nigeria.
1.18. PIN means personal identification number being the secret numeric passcode you choose for secure use of (and access to) your Teasy Mobile Money account.1.18. POS means Point Of Sale being a location where a transaction occurs.
1.19. Products refer to Teasy Mobile Money products, including but not limited to person-to-person money transfer, bill payments, airtime top-up and Teasy retail payments services.
1.20. Registered phone number refers to any phone number that has been registered on Teasy Mobile Money.
1.21. Services any products and services provided to the customer as part of Teasy Mobile Money.
1.22. SMS or Short Message Service is a standard communication service on mobile phones which is used to exchange short text messages between mobile devices.
1.23. USSD or Unstructured Supplementary Service Data is a real time messaging channel accessed from a (GSM-based) mobile phone and allows the user to interact with Teasy Mobile Money.
1.24. Website means the Teasy Mobile Money official web portal or its associated (WAP) site: www.teasymobilemoney.com
2. TEASY MOBILE MONEY CONCEPT
2.1. Mobile Money enables users or customers to do money transfers, deposit and withdraw money and top up airtime from their phone or from authorized Agents and Bank partners.
2.1.1. Customer or User will be informed from time to time, of any additional features that may be offered on Teasy Mobile Money, and where necessary, the applicable means or requirements to activate any such features.
3. APPLICATION FOR WALLET
3.1. To open a Teasy Mobile Money Wallet, an individual would have to be 18 years and above. However persons below the age of 18 (minors) can open a wallet subject to certain restrictions: they are only eligible for opening a Tier 1 wallet.
3.2. We require your personal details and certain information before a decision is made on your application .You must provide complete and accurate information.
3.3. We may decline your application at our sole discretion.
3.3. We will verify your Identity and may refuse to open a Wallet for you if we are not satisfied with proof of your identify. Please refer to clause [6.10] below for the details of identification requirements depending on the category of wallet to be opened.
4. REGISTRATION PROCESS
4.1. In order to register for the Teasy Mobile Money services you have to be a subscriber, , from a licensed Mobile network operator in Nigeria.
4.2. Every Teasy Mobile Money Wallet is linked to one Mobile Number and that Mobile number represents the Wallet number.
4.3 In order to receive or gain access to the Teasy Mobile Money services, you may be required to go to any authorized Agent or Bank partner within the Federal Republic of Nigeria.
4.4. You will be required to fill out and sign the individual Account Registration Form. It should be noted that, when making an on-line registration, signifying acceptance of the Terms and Conditions has the same effect as a written signature on an account registration form. Personal Information and, certain documentation (if applicable) will be required from you depending on the category of wallet being applied for, by you. Please refer to clause [6.10] for a list of required documents.
4.5. Upon registering for Teasy Mobile Money, a PIN will be generated for your wallet, which should be kept secret by you and not disclosed to any third-party, including Teasy Mobile Money staff or Agents. Teasy will not accept responsibility for any issues linked to customer violations of PIN protocols. Please refer to clause 9 below.
4.6. Upon Registration, Teasy Mobile Money will require that you change your default PIN before your mobile wallet becomes active for transaction.
- 5. FEES AND OTHER CHARGES
5.1. While some transactions on Teasy Mobile Money are free to you, some transactions do carry a fee. Our Teasy Mobile Money fee schedules are available on our website; at all our partner bank branches; authorized Teasy Mobile Money agent locations; field offices; through communication with our Customer Services or through some communication or customer education materials. The fee schedule provides details on the fee amounts, and the method and source of payment for such fees. We reserve the right to change/modify the fee structure if and when the need arises. You will be notified of such fee modifications by way of advertisements, SMS, through our Website, or by using any other suitable means. Continuation of the service usage after such notification will be perceived by us as acceptance of the said modification.
5.2. When you initiate and confirm a transaction on Teasy Mobile Money, you agree to be bound by and pay for that transaction. Do not commit to a transaction unless you are ready to pay and have checked that all provided information is accurate as all completed transactions are final.
5.3. Teasy Mobile Money is designed to make payments convenient, so we allow you to make payments using a number of different payment sources e.g. your mobile wallet, your linked bank accounts and/or bank cards. When you provide us with a payment source, you also authorize:
5.3.1 The collection and storing of source information along with other related transaction information.
5.3.2 The crediting and debiting of your chosen source when you perform transactions on Teasy Mobile Money.
5.4. To prevent financial loss or possible violations of the law, Teasy reserves the right to use its discretion in disclosing details of any payments associated with you with payment source issuers, law enforcement agencies, or impacted third parties (including other users). Such disclosures may originate from an order of any trial court with the jurisdiction to compel such a disclosure.
5.5. You agree and confirm that you will not use this Mobile payment facility for money laundering or violate any law related to money laundering.
5.6. Teasy reserves the right to demand (an) explanation(s) from you regarding any matter pertaining to money laundering law(s) of Nigeria.
5.7. Teasy Mobile Money may terminate the relationship at any time without notification if, in its sole judgment, the companys reputation and, or integrity is affected in an adverse manner by actions by you.
5.8. Normal SMS charges or other charges for services (if applicable) by the Mobile operators may be applied for each SMS sent to Teasy Mobile Money or for the other services. These charges are in addition to any applicable stipulated fees charged by Teasy.
5.9. Teasy reserves the right to change the service charges, as may be fixed from time to time. You hereby authorize Teasy Mobile Money to debit your wallet account(s) with such charges.
5.10. Where there is insufficient e-value in your wallet to cover the applicable fees for a transaction that you initiate, that transaction may be invalidated.
- 6. TRANSACTING
6.1. To manage your money safely there are transactional and daily limits on your Wallet. You can increase or reduce these limits by contacting our Call Center subject to the restrictions placed on the wallet account shown in the table in clause 6.10 below.
6.2. All payments will be processed in the Nigerian currency i.e. Naira and Kobo.
6.3. You may access the available funds in your Wallet at any time using your mobile phones or the internet. While we will make every reasonable attempt to provide the services in accordance with our marketing and educational materials, we provide the Services as is and without any warranties.
6.4. Each transaction will be identified by a Transaction ID which is used to track and identify all transactions carried out on the Teasy Mobile Money network. This number is important for a variety of uses, including dispute resolution.
6.5 Teasy Mobile Money will send you a message to verify and confirm all transactions effected from your Teasy Mobile Money account or performed at an agent outlet; this message may be sent via SMS, email, or another available channel.
6.6 You must authorise your transactions with your secret PIN, which you create when you register, or by such other method as we may prescribe from time to time.
6.7 Any use of or transactions concluded through Teasy Mobile Money are subject to these terms and conditions as may be amended by us from time to time.
6.8 We may verify and confirm any record of a deposit in your wallet. Our records will be taken as correct unless the contrary is proven.
6.10. The table below outlines the customer classifications Teasy Mobile Money adopts along KYC levels, together with applicable transaction limits. You may not withdraw, transfer or make any payments that together exceed any of the per transaction or daily limits defined for your category. Should you attempt to exceed any applicable limits, your transactions will be declined. Teasy Mobile Money may, acting reasonably and in accordance with regulations set by the Central Bank of Nigeria, vary the limits at any time and any variation will be notified to customers.
LIST OF REQUIREMENTS FOR OPENING WALLET
Individual
| Customer level | KYC Requirement | Mobile Payment Transaction Limit |
| Tier 1 | Name and Phone Number | Maximum transaction limit of N3,000 and daily limit of N30,000 |
| Tier 2 | Partial KYC ” Name, Phone Number, Passport Photograph, and valid photo ID card | Maximum transaction limit of N10,000 and daily limit of N100,000 |
| Tier 3 | Full KYC ” Name, Phone Number, Passport Photograph, valid photo ID card, and address verification. | Maximum transaction limit of N100,000 and daily limit of N1,000,000 |
- 7. MERCHANT TRANSACTIONS
7.1. When making a payment to a merchant on Teasy Mobile Money, you will be required to confirm the transaction. At this time you may also be requested to enter your PIN via USSD, secure website, POS Terminal or IVR to accept the transaction. By entering your PIN to confirm the transaction, you agree and confirm that you authorised the transaction. You cannot directly reverse or cancel any payment once it has been approved by you.
7.2. As we are unable to reverse or charge-back any payments made, should you have a dispute with any merchant, you should resolve such disputes with the merchant directly.
7.3. Disputes between you and a merchant will not affect our right to recover payments from you.
- 8. TEASY MOBILE MONEY ONLINE SERVICES
8.1. You are responsible for protecting your Mobile phone, devices or computer against computer viruses when you use the Internet to access our Teasy Mobile Money website and mobile wallet facilities; or conduct Merchant transactions. We are not liable for any computer program or code that may originate from your systems and you indemnify us against any claims made in this regard.
8.2. Online payments are usually conducted on secure websites and customer diligence is required. You hereby indemnify Teasy from liability on transactions that you might conduct without properly reviewing the security of any website that you make payments on.
- 9. SECURITY AND UNAUTHORISED USE
9.1. Depending on the service type, you may be provided with a temporary PIN during registration for the service in the first instance and will be asked to change the PIN before subsequent transactions. This PIN is mandatory for the use of all Teasy Mobile Money features in such a manner that no transaction could be affected without entering and validating this PIN. You have three [3] attempts to enter the right PIN;.If you enter the wrong PIN on your third attempt the Mobile Money wallet will be disabled.
9.1.1 As a safety measure, you, as a customer should immediately change PIN upon receipt of initial default PIN. You are required to change your PIN frequently thereafter as much as possible.
9.1.2 You acknowledge that the PIN selected should act as your authorized signature. This signature authorizes and validates instructions given just as an actual written signature does.
9.1.3 You are responsible for maintaining the confidentiality of your PIN.
9.1.4 You agree that you will not under any circumstances disclose the PIN to anyone, including any Agent or employee of Teasy or anyone claiming to represent Teasy or to someone giving assistance on a technical helpdesk in connection with the service. It should be clearly understood that Teasy employees do not need your PIN for any reason whatsoever.
9.1.5 You should ensure that no one is physically watching your PIN when inputting it on the Mobile phone. The PIN should not be written anywhere.
9.1.6 Teasy shall not be held responsible for your failure to safeguard the secrecy of the PIN or be held liable if you allow anyone to have access to the PIN thereby compromising your account(s). By allowing anyone to have access to your PIN, you are doing so at your own risk.
9.1.7 If you forget your PIN, you must request for issue of a new PIN by calling the Teasy Call Center.
9.1.8 You agree that Teasy would not be held liable for any loss incurred by information disclosed/exchanged when carrying out an instruction from you in respect of transactions between your wallet and linked bank account, and you shall fully indemnify and hold Teasy harmless in the same respect.
9.2. Should you dispute that any purchase or withdrawal debited to your Wallet was authorized by you, you will have to prove it was not authorized.
9.3. You are responsible for protecting your Mobile Phone, devices or computer against computer viruses and other malware when you use the internet to access our Teasy Mobile Money Web portal or other online resources. We are not liable for any computer program or code that may originate from accessing our systems and you will indemnify us against any claims made in this regard.
10 STATEMENTS AND TRANSACTION RECORDS.
10.1. You can use your Mobile phone to request a balance or mini statement on your wallet or alternatively you may print out your statement on the Teasy Mobile Customer Portal via our website.
10.2. You must inform Teasy within 30 days if you believe that the statement is incorrect. However it must be noted that transactions over 60 days cannot be queried. If you do not do this within the timeframe, you hereby waive the right to dispute any transactions reflected on the statement or to recover any losses from unauthorized transactions reflected on the statement. Therefore we strongly advise that you check your statements frequently.
- 11. CLOSING OR SUSPENSION OF YOUR WALLET
11.1. We may suspend, restrict or terminate the provision of our services (in whole or in part) and or close your account without any liability whatsoever under the following circumstances:
11.1.1. Upon receiving a request from you at any time, we will close your account.
11.1.2. If you notify us that your phone has been lost or stolen or your PIN has been compromised, we will suspend or close your account.
11.1.3. if in any way we know or suspect your account is being used fraudulently, negligently or for illegal activities or if we must do so to comply with the law, we may close your account, restrict activity on your account or suspend access to your account.
11.1.4. if we believe that you are in breach of these terms and conditions, trying to compromise our systems, and unreasonably interfering with any services provided by us, or for any other purpose in protection of our interests, we may close your account.
11.1.5. Should you enter an incorrect PIN on three (3) consecutive occasions, we will lock your access to Teasy Mobile Money. You will be required to call customer service to request that your access be unlocked, following verification of your Identity by customer service representative.When yousatisfyg the requirement for that verification, your access will proceed to be unlocked .
11.1.6. If your Teasy Mobile Money account remains unused for a period of 6 months, it goes into dormancy.
11.2. We will not be responsible to you for any direct, indirect, consequential or special damages arising from any act or omission by you or any third party for whom you are responsible, whether arising in contract, tort or statute, as a result of the account suspension or closure in accordance with this Clause 11.
11.3. In any case where your Teasy Mobile Money account is closed for any reason and has a balance of funds, upon your request to Customer Services, the balance will be made available to you for withdrawal at a Teasy Mobile Money agent field office of your choice, subject to properly following the laid out internal procedures for effecting such payments.
- 12. FAILURE OR MALFUNCTION OF EQUIPMENT
12.1. We are not responsible for any loss arising from any failure, malfunction, or delay in any POS, mobile phone network, mobile phones, the internet or terminals or any of its supporting or shared networks resulting from circumstances beyond our reasonable control.
- 13. NOTICES.
13.1. The address you supply on your Teasy Mobile Money payment registration form is regarded as your chosen address where notices may be given and documents in legal proceedings may be served. You must notify us immediately should your physical, postal email address or cell phone number changes.
13.2. We are entitled to send any notice to an email address specified on your application. This communication will be regarded as having been received by you unless the contrary is proved. This clause pertains to customers who have completed the Teasy Mobile Money payment registration form or have accessed and used Teasy Mobile Money services online.
13.3. Any correspondence that we send to you by post will be considered to have arrived within seven (7) days of posting and any correspondence we send to you by fax or email will be considered to have arrived on the day that it was sent.
13.4. We are entitled to send information to you via SMS to the contact mobile phone number supplied on your application form and as amended from time to time. These SMS are for information purposes only.
13.5. You should send any legal notice to us at our chosen address below:
| CONTACT STAFF | THE MANAGING DIRECTOR |
| COMPANY ADDRESS | NO 3 ELBE CLOSE, OFF PANAMA STREET MAITAMA ABUJA |
| PHONE NUMBER | 09-4603660 |
| info@teasymobilemoney.com |
13.6. You acknowledge and agree that this agreement will be regarded as having been entered into in Nigeria and any breach of this agreement will be considered as having taken place within the Jurisdiction of the Federal Republic of Nigeria.
- 14. FRAUD PREVENTION
14.1. You, the wallet holder, consent to us carrying out identity and fraud prevention checks and sharing information relating to this application with the Nigerian Police or any fraud prevention, law enforcement or security agency.
14.2. You consent to us providing details to the Nigerian Police or any fraud prevention, law enforcement or security agency, of any conduct on your wallet that gives reasonable cause to suspect that the wallet is being used for improper purposes.
14.3. You understand and agree that the record of this suspicion will then be available to other members of the Nigerian Police or any fraud prevention, law enforcement or security agency.
- 15. PRIVACY POLICY
15.1. When you sign up for Teasy Mobile Money you will be required to provide us with your name, email, gender, and birth date, among other information. In some cases we may ask for additional information for security reasons or to provide specific services to you.
15.2. You may change your personal identifiable information on Teasy Mobile Money at any time by contacting Customer Service or accessing your account profile online. Such information will be updated immediately.
15.3. When you use Teasy Mobile Money from a computer, mobile phone, or other device, we may collect information from that device regarding your browser type, location, and IP address, as well as the pages you visit for security purposes.
15.4. We may retain the details of transactions or payments you make via Teasy Mobile Money after the transaction is completed. This information will only be made available to third parties if required by law. However, we commit to keeping all your personal information, including your payment source details safe.
15.5. You agree that your information, including your personal information, your telephone conversations with our Customer Services and your transactions may be recorded and stored for record keeping purposes for up to seven (7) years from date of closure of account; or any other length of time as required by the law or Teasys regulators.
15.6. We use server firewalls and encryption to keep your account information safe during transmission and in storage. We also use automated and social measures to enhance security, such as analysing account behaviour for fraudulent or otherwise anomalous behaviour. These may limit use of Teasy Mobile Money features in response to possible signs of abuse; and may suspend or disable accounts for violations of our customer terms and conditions.
15.7. Unless stated otherwise, our current privacy policy applies to all information that we have about you and your account. If we make changes to this Privacy Policy we shall accordingly notify customers.
- 16. DISPUTES AND REVERSALS
16.1. If you believe that an unauthorized or otherwise problematic transaction has taken place under your account, you agree to notify us immediately, to enable us take action to help prevent financial loss.
16.2. All claims against us related to payments should be made within thirty (30) days after the date of such payment. It will be taken that you waive all claims against us, to the fullest extent of the law after the said period of time.
16.3. You are responsible for and agree to indemnify us for all reversals, charge-backs, claims, fees, fines, penalties and other liability incurred by us (including costs and related expenses) caused by or arising from payments that you authorized or accepted.
16.4. If you enter into a transaction with a third party and have a dispute over the goods or services you purchased, we have no liability for such goods or services. Our only involvement with regard to such transaction is as a payment agent.
16.5. We may intervene in disputes between users concerning payments but have no obligation to do so.
16.6. Your only remedy for a technical failure or interruption of service is to request that your transaction be completed at a later time.
16.7. It is your responsibility to remit any taxes that apply to your transactions and not normally included in the cost of the Teasy Mobile Money transaction. You agree to indemnify and hold us harmless from and against any claim arising out of your failure to do so.
16.8. The transaction ID and transaction details will be required to resolve all disputes
- 17. GENERAL
17.1. We reserve the right to, at any time, amend these terms and conditions by notice and any such amendment will be deemed not constituting a violation of this agreement.
17.2. These terms and conditions are governed by the laws of The Federal Republic of Nigeria.
17.3. You must notify us if you are under an administration order, sequestration or any other form of insolvency.
17.4. We will not be responsible to you for any indirect consequential or special damages arising from any act or omission by you or any third party for whom you are responsible for and whether arising in contract, statute or tort.
17.5. You are responsible for your connection to the internet and all costs associated with that same connection.
17.6. You must notify us immediately of any change of your details in your application.
17.7. We are obliged by law to regularly update your personal particulars, such as your current residential address and contact information. We may contact you from time to time in this regard.
17.8. All copyright, trademark and other intellectual property rights used as part of our service or contained on our documents are owned by Teasy or its licensors. You agree that you acquire no rights thereto.
17.9. You accept that all the transactions effected on your Mobile phone are subject to other terms and conditions available on our website or from our Call Centre.
17.10. Teasy Mobile Money may terminate the relationship at any time without notification if, in its sole judgment, the companys reputation and, or integrity is affected in an adverse manner by your actions.
17.11. Teasy shall have no obligations to any person other than to you, for the execution of any Teasy Mobile Money Services instructions. However in certain circumstances, through a written instruction signed by you, you can authorize another person to perform those services on your behalf subject to additional verification of the authenticity of the written document by Teasy.
17.12. In the event of death or circumstances that would render a customer mentally or physically incapable or unfit to use the Teasy Mobile Money services, the next of kin, as the customer has supplied Teasy with upon registration, would be the sole beneficiary of the funds remaining (if any) in their Teasy Mobile Money account. A claim on the funds of a deceased/unfit customers account would be subject to provision of required documentation as required by law The Parties shall use their best efforts to amicably settle all disputes arising out of or in connection with the performance or interpretation of this Terms and Conditions. Any dispute or differences arising out of the construction, interpretation or performance of the obligations created under this relationship which cannot be settled amicably within one (1) month after receipt by a party of the other partys request for such amicable settlement may be referred to a single arbitrator to be appointed in accordance with the Arbitration and Conciliation Act. Cap. A18, Laws of Federation of Nigeria 1990. The place of arbitration shall be in Abuja, Nigeria and the language of arbitration shall be English language.
17.13. These Terms and Conditions shall be in addition to and not in derogation of the regulations, circulars, orders, notifications, instructions issued by Central Bank of Nigeria (CBN) from time to time, including the any Mobile Banking Regulations (hereinafter collectively referred to as the Regulations).
- 18. SANCTIONS
18.1. Any abusive and/or fraudulent usage of a mobile money wallet and any false declaration may be punishable under the laws of the Federal Republic of Nigeria.
18.2. Any abusive and/or fraudulent usage of a mobile money wallet and any false declaration may also lead us to suspend temporarily or indefinitely, rights to access to mobile money service.
18.3. Any cost incurred by us in recovering transactions and undue payments made by the wallet user will be borne by the customer/user.
18.4. Any fee that could not have been debited from the user wallet due to the customers/users fraudulent usage will be recovered by an additional legal interest rate.
18.5. Any costs arising from a transaction or action from the customer on their mobile money wallet that triggers a malfunction of the system and requires a technical intervention, will be charged to the customer.
- 19. TERMINATION BY YOU
19.1. You may terminate this agreement and your Teasy Mobile Money wallet by giving us notice via the call center or submission of a written letter. Upon verification, your wallet will be suspended, account updated and wallet will be terminated.